The Questions You Should Be Asking

Before You Read the FAQs

Most outsourcing providers entered the market years ago — when offshoring meant moving people, emails, and spreadsheets to a different country and hoping nothing broke.

We came later, on purpose.

We didn’t set out to replicate the existing model at a lower cost.

We built a different one — designed around structure, system-enforced quality, and modern accounting workflows.

The questions below are the ones we believe every firm should ask any provider — including us. If someone avoids them, deflects them, or answers vaguely — that’s usually the signal.

What exactly do you do?

We provide an operational validation layer before data enters the accounting ledger.

In practical terms, we:

  • Prepare and validate source documents
  • Apply standardised checks and controls
  • Ensure consistency, accuracy, and audit-ready structure
  • Then post approved data into the client’s Xero file

We validate before data hits the ledger — then post into the client’s Xero file.

The ledger remains the system of record.
We exist to reduce errors, rework, and downstream clean-up before they happen.

That’s the difference between outsourcing labour
and designing a system that scales.

Is this just offshore outsourcing?

Not in the traditional sense.

Traditional outsourcing sells people by the hour and manages the risk manually.We design the work first — and let systems enforce consistency.

We deliver work through designed processes, enforced by systems.

Offshore is just where the work is done.
Structure is how it’s controlled.

Is this just cheap labour?

No.

Cheap labour is easy to find. Reliable outcomes are not.

We don’t sell hours.

We deliver defined work, inside controlled systems, with accountability.

If the goal is the lowest hourly rate, we’re not a fit.
If the goal is fewer errors and predictable delivery, we are.

You’re new — should I be concerned?

Short answer: No.

We’re new by design, not by accident.

Most offshore models were built years ago around people first, process later, and systems as an afterthought.
We did the opposite.

The experience exists.
The systems exist.
What’s new is how they’re combined.

Being new means:

  • No legacy shortcuts
  • No inherited bad habits
  • No “this is how it’s always been done” thinking

The better question isn’t how long we’ve existed.
It’s whether the model is built to survive scale.

What about data security?

A fair question — and one we expect.

We’re a pre-ledger validation layer.
Your accounting records live in your Xero file. Once approved, data is written to Xero and is governed by your Xero permissions and controls.

On our side, we secure the validation layer through:

  • Role-based access and controlled permissions
  • Logged activity
  • Segregation of duties
  • Systems designed to be audited — not “trusted”

If a provider can’t clearly explain who accesses your data, how, and how that access is revoked, that’s the real risk.

What happens when staff leave?

They will. Humans do that.

The real question is whether the work leaves with them.

Our model assumes turnover:

  • Work is systemised
  • Processes are documented
  • Knowledge lives in the platform, not in individuals

If one person leaving can break delivery, the issue isn’t offshore — it’s structure.

How do you ensure quality?

Not through promises or resumes.

Quality is enforced through:

  • Standardised workflows
  • Validation steps
  • Review points
  • Clear acceptance criteria

If it can’t be evidenced in the file, it doesn’t count.

Will my clients notice?

Ideally, no.

Your clients shouldn’t feel offshore.
They should feel consistency, timeliness, and accuracy.

You keep the client relationship.
You keep ownership.
We operate quietly in the background.

Are there hidden fees?

No.

If something costs money, it’s agreed upfront.
If scope changes, it’s discussed before work continues.

Surprise invoices usually come from unclear scope — not bad intent.
We’re obsessive about clarity.

What if this doesn’t work?

Then we stop — cleanly.

No lock-ins that trap you.
No hostage knowledge.
No tangled exits.

Any model that only works if you can’t leave isn’t a partnership.

So what’s the catch?

There isn’t one — but there is a trade-off.

You’ll need to:

  • Be clear about scope
  • Accept standardised processes
  • Let go of ad-hoc chaos

In return, you get:

  • Predictable delivery
  • Fewer errors
  • Less rework

A model that actually scales

What question should I really be asking?

This one:

“If this provider disappeared tomorrow — would my operation survive?”

If the answer isn’t an immediate yes, that’s not a partnership.
That’s dependency.

We’d rather answer uncomfortable questions now than create surprises later.